Terms & Conditions
Welcome to Sillage Gold. By accessing, browsing, or purchasing from our website, you agree to the following Terms & Conditions.
Product Information:
We make reasonable efforts to ensure that all product descriptions, images, prices, and other information displayed on our website are accurate.
However, actual product colour, packaging, label shade, or appearance may vary slightly due to photography, screen settings, packaging updates, or manufacturing variations.
Fragrance experience, projection, and longevity may also vary depending on skin type, body chemistry, weather, application method, and other individual factors.
Pricing:
All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
Prices, discounts, offers, and promotions may be changed from time to time in accordance with applicable law.
Orders:
Placing an order on our website does not automatically guarantee acceptance of the order.
Sillage Gold may cancel or refuse an order in cases such as:
• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Incorrect customer information
• Suspected fraudulent or unauthorized transactions
• Delivery location not being serviceable
If we cancel a prepaid order after payment has been successfully received, an appropriate refund will be processed to the original payment method.
Payments:
Customers must provide accurate billing and payment information while placing an order.
Payments may be processed through third-party payment gateways. Sillage Gold does not intentionally store complete card details, UPI PINs, banking passwords, or similar confidential authentication details.
Shipping & Delivery:
Shipping and delivery are subject to our Shipping Policy.
Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier partner, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Returns & Refunds:
Returns, replacements, and refunds are subject to our Refund and Returns Policy.
Due to the personal-use nature of perfumes, opened, sprayed, used, or tampered products are generally not eligible for return or exchange, except where required by applicable law.
Customer Responsibilities:
Customers are responsible for providing correct and complete information, including:
• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Pincode
Sillage Gold will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Website Use:
You agree not to misuse our website, attempt unauthorized access, introduce harmful software, interfere with website functionality, or use the website for unlawful purposes.
Intellectual Property:
The Sillage Gold name, logo, website content, product images, graphics, descriptions, branding, and other materials are owned by or used with permission by Sillage Gold.
Such content may not be copied, reproduced, modified, distributed, or commercially used without prior authorization.
Third-Party Services:
Our website may use third-party services such as payment gateways, courier companies, analytics tools, hosting providers, and other service providers.
Their services may be subject to their own terms, conditions, and privacy policies.
Limitation of Liability:
To the extent permitted by applicable law, Sillage Gold will not be responsible for indirect or consequential losses arising from the use of our website, except where liability cannot legally be excluded.
Privacy:
Use of customer information is governed by our Privacy Policy.
Changes to These Terms:
Sillage Gold may update these Terms & Conditions from time to time. Any updated version will be published on this page.
Governing Law:
These Terms & Conditions will be governed by the applicable laws of India.
Contact Us:
For questions regarding these Terms & Conditions, contact us at:
Email: support@sillagegold.com
Phone/WhatsApp: 9310419475