Refund and Returns Policy

At Sillage Gold, customer satisfaction is important to us.

Due to the personal-use nature of perfumes, opened, sprayed, used, or tampered products are generally not eligible for return or exchange, except where required under applicable law.

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.

To raise a return or refund request, please provide:

• Order ID
• Registered mobile number
• Clear photos of the product
• Photos of the outer packaging
• Unboxing video, if available
• A brief description of the issue

After verification, we may offer a replacement, refund, or another suitable resolution depending on the issue.

If a refund is approved, it will normally be processed to the original payment method. The final credit time may depend on the bank or payment service provider.

Shipping charges may not be refundable unless the return is due to an incorrect, damaged, leaking, or defective product supplied by us.

The following items are generally not eligible for return or refund:

• Opened or used perfumes
• Products with broken or removed seals due to customer handling
• Products damaged after delivery due to misuse or improper storage
• Products returned without original packaging, where applicable
• Change-of-mind requests after the product has been opened or used

If a prepaid order is cancelled before dispatch, any approved refund will be processed to the original payment method.

For return or refund assistance, contact us at:

Email: support@sillagegold.com

Phone/WhatsApp: 9310419475

Nothing in this policy limits any rights available to customers under applicable Indian consumer protection laws.

Sillage Gold reserves the right to update this policy from time to time.