Shipping Policy

Thank you for shopping with Sillage Gold.

We aim to process and dispatch orders as quickly as possible.

Order Processing:
Orders are generally processed within 1–2 business days after successful order confirmation. Orders placed on Sundays, public holidays, or during high-demand periods may take slightly longer.

Estimated Delivery Time:
After dispatch, delivery usually takes approximately 3–7 business days, depending on the customer’s location and courier service availability.

Shipping Charges:
Any applicable shipping charges will be displayed at checkout before the order is placed.

Order Tracking:
Once your order is shipped, tracking details may be shared through SMS, WhatsApp, email, or your order account, depending on the courier service used.

Delivery Delays:
Delivery timelines are estimates and may be affected by factors such as weather conditions, public holidays, courier delays, remote delivery locations, operational issues, or other circumstances beyond our reasonable control.

Correct Shipping Address:
Customers are responsible for providing a complete and accurate shipping address, mobile number, and delivery details.

If an order is returned due to:

• Incorrect or incomplete address
• Customer being unavailable
• Refusal to accept delivery
• Multiple failed delivery attempts

additional shipping charges may apply if the customer requests re-dispatch.

Damaged Package:
If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery with your Order ID, photographs, and an unboxing video if available.

For shipping-related assistance, contact us at:

Email: support@sillagegold.com

Phone/WhatsApp: 9310419475

Sillage Gold reserves the right to update this Shipping Policy from time to time.